Frequently Asked Questions
Everything you need to know about your Jim Jam The Label order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 14-day return period for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings or intimates cannot be returned unless faulty.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 30 minutes of placing your order, and we will do our best to assist you.
Do you ship internationally?
Yes, Jim Jam The Label ships worldwide! International shipping rates and delivery times vary by destination and will be calculated at checkout.
How do I know which size to choose?
We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options including Klarna and Afterpay.